Privacy Policy

Last Updated: July 10, 2026

Welcome to Urban Lifestyle. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Billing and shipping address
Order details
Payment information (processed securely through third-party payment providers; we do not store your complete payment card information)

Technical Information

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of your visit
Referral website
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver products and services
Respond to customer inquiries
Improve our website and customer experience
Prevent fraud and unauthorized transactions
Send order confirmations and updates
Send promotional offers where permitted by law
Analyze website performance and marketing campaigns

3. Facebook Pixel and Conversion Tracking

Our website uses Meta (Facebook) Pixel to help us understand how visitors interact with our website and to measure the effectiveness of our advertising campaigns.

Facebook Pixel may collect information such as:

Pages viewed
Products viewed
Items added to cart
Purchases
Browser information
Device information
IP address
Events such as page visits, checkout initiation, and completed purchases

This information may be used by Meta to:

Measure advertising performance
Create custom audiences
Deliver personalized advertisements
Improve advertising relevance

By using our website, you consent to the use of these technologies where required by applicable law.

You can learn more about Meta’s data practices and advertising settings through your Meta account.

4. Incomplete and Abandoned Order Tracking

To improve customer experience, our website tracks incomplete or abandoned checkout sessions.

If you begin placing an order but do not complete the purchase, we may temporarily store information such as:

Name
Email address
Phone number
Billing information entered during checkout
Products added to your cart
Order value
Checkout activity

We may use this information to:

Save your shopping cart
Help you complete your purchase
Contact you regarding your incomplete order
Send abandoned cart reminders via email, SMS, WhatsApp, or other communication channels (where permitted by applicable law)

If you do not wish to receive these reminders, you may unsubscribe or contact us at any time.

5. Cookies

Our website uses cookies to:

Keep you logged in
Remember your shopping cart
Improve website performance
Analyze visitor behavior
Support marketing and advertising
Personalize your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

6. Sharing Your Information

We may share your information with trusted third-party service providers, including:

Payment gateways
Shipping and logistics providers
Website hosting providers
Analytics providers
Marketing platforms
Meta (Facebook)
SMS, WhatsApp, and email service providers

These providers only receive the information necessary to perform their services.

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary to:

Complete transactions
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our agreements

Incomplete checkout information may be retained for a limited period to facilitate abandoned cart recovery and customer support.

9. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable
Object to certain types of processing
Request a copy of your personal data

To exercise these rights, please contact us using the information below.

10. Children’s Privacy

Our website is not intended for individuals under the age required by applicable law, and we do not knowingly collect personal information from children.